01About these terms

These terms apply to every order placed on www.charliespeptides.com, in both the UK shop and the International shop. The seller is [registered company name], a company registered in England and Wales under company number [company number], registered address [registered address] (“we”, “us”). You can contact us at hello@charliespeptides.com.

Our Research-use policy and Privacy policy also apply. We may update these terms from time to time; the version on this page when you place an order applies to that order.

02Who can order

You must be 18 or over to order. By placing an order you confirm that the products are for laboratory research use only and will not be used for human or animal consumption.

You are responsible for checking that you can lawfully buy, import and hold the products where you are.

03Orders and contract

When you place an order we email you to confirm we have received it. This is not an acceptance of your order. The contract between us is formed when we email you to say your order has been dispatched.

We may decline or cancel an order before it is dispatched, for example if an item is out of stock, a price or description on the site is clearly wrong, your payment is not received or does not clear, or we believe our Research-use policy will not be met. If we do, we refund everything you paid, and any points or store credit you used are returned.

04Prices and payment

Prices are shown in pounds sterling and include VAT where it applies. The delivery charge is shown at checkout before you pay.

• UK shop: pay by card through our payment provider, or in Litecoin (LTC).
• International shop: Litecoin (LTC) only. The payment page shows the exact LTC amount to send, and is valid for a limited time.
• Litecoin payments go directly to our own wallet through BTCPay Server. Send only Litecoin, on the Litecoin network, for the exact amount shown. A payment sent in another currency or network, or to an expired payment page, may not be recoverable, although we will help where we can.

There are two discount codes, entered at checkout. CRYPTO5 takes 5% off your products when you pay with Litecoin. Our 10% code, shared in our Discord, takes 10% off your products and can be used once per customer. Both can be used on the same order: the 10% comes off first and the 5% is worked out on what is left. Neither applies to delivery. There is no multi-buy discount. Discounts have no cash value.

05Points, store credit and partner codes

• Reward points: registered customers earn 1 point for every whole £1 of a paid order. Every 100 points can be used for £5 off a later order at checkout. Points have no cash value, can’t be transferred, and are removed if the order that earned them is cancelled or refunded. If you close your account, unused points are lost.
• Store credit: store credit codes (for example, partner commission) can be used at checkout in either shop. Any unused balance stays on the code. Store credit has no cash value. Keep your code private: anyone who has it can use it.
• Partner codes: if you arrive through a partner’s link or enter a partner code, that partner is credited with your order. Partner codes don’t give a discount. The first partner you order through stays linked to your email address for future orders.

We may change or end the points scheme with reasonable notice. Points you have already earned will not be reduced without notice.

06Delivery

UK orders are sent by Royal Mail tracked services, and international orders by our international express courier. We email your tracking number when your order is dispatched. Delivery times shown on the site are estimates. Your order is your responsibility once it is delivered to the address you gave.

International orders: you are the importer. You are responsible for any import duties, taxes and customs charges, and for checking that the products can be lawfully imported into your country. If customs holds, returns or destroys a parcel because of your country’s import rules or unpaid charges, we can’t be responsible. We will help where we can, and if the parcel is returned to us we will refund the price of the products, less the delivery charge.

If your parcel has not arrived 10 working days (UK) or 30 days (international) after dispatch, contact us with your order number. We will investigate with the courier, and replace or refund it if it has been lost.

07Cancellations, returns and replacements

Changing your mind: under UK consumer law you can cancel your order within 14 days of receiving it, without giving a reason. Email hello@charliespeptides.com with your order number. Return the items within 14 days of telling us, unopened and with every seal intact. You pay the cost of returning them.

Our products are sealed research materials. For health-protection and hygiene reasons, the right to cancel does not apply to any vial or pack whose seal has been broken after delivery.

We refund the price of the returned items, and the standard delivery charge, within 14 days of receiving them back (or of receiving proof that you sent them, if sooner).

Damaged, faulty or wrong items: contact us within 30 days of delivery with your order number and photos. We will replace the item or refund you, and cover any return costs. We are not responsible for items damaged by storage or handling after delivery.

None of this affects your legal rights under the Consumer Rights Act 2015.

08Liability

Our products are supplied only for laboratory research. We are not responsible for any loss, injury or damage arising from use of the products in breach of these terms or our Research-use policy, including any human or animal use.

If we break these terms or are negligent, we are responsible for loss or damage you suffer that is a foreseeable result. We are not responsible for loss or damage that is not foreseeable. If you buy for business purposes, our total liability for any order is limited to the price of that order, and we are not liable for loss of profit, business, revenue or data.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited or excluded by law, or affects your legal rights as a consumer.

09Governing law and complaints

These terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there. Business customers agree that the courts of England and Wales have exclusive jurisdiction.

If something goes wrong, please contact complaints@charliespeptides.com first so we can try to put it right.

01Who we are

[registered company name] is the data controller for personal information collected through this website. Contact us at hello@charliespeptides.com about your information or about an order. Our products are not for anyone under 18, and we do not knowingly collect information about children.

02What we collect

• Your account: your name, email address, marketing choice and reward points. Your password is never stored, only a one-way scrambled version (a hash) that can’t be turned back into it.
• Your orders: your name, email address, delivery address, phone number (international orders), the items you bought, the amounts, payment status and tracking.
• Payments: Litecoin payments go through our own BTCPay Server. We see the amount and the transaction, but nothing from your wallet. Public blockchains record transactions publicly.
• Messages and forms: what you send us through the contact, trade, stock-alert and partner application forms.
• Chat assistant: the messages you type are used to answer you and are not saved by us. When the AI assistant is switched on, your messages are sent to our AI provider, Anthropic, to write the reply. Please don’t include personal details in chats.
• Partner programme: partners’ names, emails, website or social profiles, and commission and store-credit records. If you order through a partner’s link or code, we record which partner your email address is linked to. Partners see the order number, date and value of orders they referred, never your name, email or address.
• Technical information: your IP address and browser details, used to keep the site secure and stop abuse.

03How we use it

We use your information only for these purposes, each with a legal basis under UK data protection law:

• To take, deliver and support your orders, and run your account and reward points (contract).
• To send order, delivery and account emails (contract).
• To keep accounting and tax records (legal obligation).
• To keep the site secure, prevent fraud and enforce our Research-use policy (legitimate interests).
• To credit partners for the orders they refer and pay their commission (legitimate interests).
• To send marketing emails, only if you have agreed. You can unsubscribe at any time (consent).
• To understand how the site is used, only if you accept analytics cookies (consent).

04Cookies

We use essential cookies and browser storage to keep you signed in, remember your basket and shop choice, and remember your cookie choice. If you arrive through a partner’s link, we remember that partner’s code in your browser so your partner discount is applied at checkout. You can see and remove it at checkout.

With your permission we also use analytics cookies to understand how the site is used. You can change your choice at any time.

05Sharing your information

We share only what is needed with the companies that help us run the shop:

• Royal Mail and our international courier (your name, delivery address and phone number, to deliver your order)
• our email provider (order emails)
• our website host
• Anthropic (the chat assistant, when switched on)

Inside our business, staff can see only the orders they handle: UK staff see UK orders only, and international staff see international orders only. We never sell your personal information. We may share it if the law requires us to.

Some of these companies may handle information outside the UK, and international orders are delivered abroad. Where information is transferred outside the UK, we make sure it is protected by UK adequacy regulations or approved contract terms.

06How we protect it

• The site only works over an encrypted connection (HTTPS).
• Your name, email address, delivery address and messages are encrypted in our database (AES-256). Someone who got hold of the database could not read them.
• Passwords are stored only as one-way hashes.
• Staff sign in individually, can see only their own order book, and every sign-in and change is recorded.

07How long we keep it

• Orders and payment records: 6 years from the end of the financial year they belong to, because tax law requires it.
• Your account: until you delete it. You can do this at any time in My account. Your past orders are kept for the 6 years above, but unlinked from you.
• Messages and form submissions: up to 2 years.
• Partner records: for as long as the partner account is open, then 6 years for commission and tax records.

08Your rights

Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, and receive a copy to take elsewhere. You can download your data and delete your account yourself in My account. Where we rely on your consent, you can withdraw it at any time. Email hello@charliespeptides.com to make a request; we reply within one month.

Complaints: if you are unhappy with how we have handled your information, please complain to us first at hello@charliespeptides.com. We will acknowledge your complaint within 30 days, look into it and tell you the outcome. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113.

01Research use only

All products listed and provided through Charlie’s Peptides are intended for research purposes only. We do not promote the personal use of these products.

02Not for consumption

Products provided by Charlie’s Peptides are not intended for use in food products or as any type of drug, and are not for human or animal consumption.

03No medical claims

Our products are not intended to treat, prevent, mitigate or cure any disease or medical condition. Nothing on this website is medical advice. Our chat assistant and our staff will not give dosing, medical or personal-use advice.

04Who may purchase

Purchasers must be 18 or over and must confirm at checkout that products are for laboratory research use only.

We may ask for more information before or after dispatch, such as the name of your institution or organisation and how the products will be used, and may hold an order until we receive it.

05Partners

Partners in our affiliate programme must follow these same conditions. They must never describe our products for human use, suggest doses or health benefits, or promote to anyone under 18. Partners who break these rules are removed from the programme, and commission on affected orders may be cancelled.

06Our right to refuse

We may cancel or refuse any order where we believe these conditions will not be met. If we cancel an order before dispatch, we refund it in full.

If we learn that products have been, or are intended to be, used outside these conditions, we may close the account concerned and refuse future orders.